buaya Account & Payment FAQ

Opening an account on buaya takes three main steps. First, visit our site or mobile app and fill in your username, email address, password, and mobile phone number. We send a confirmation link to your email; click it to activate your account. Second, log in and upload your identity documents (ID card, passport, or driver's license) and proof of residence (utility bill or bank statement from the last three months). Our KYC team reviews these documents, typically within one business day. Third, once verified, your account is fully active and you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. You are responsible for verifying that your access and use comply with your jurisdiction's law before proceeding.

We at buaya require two document types for KYC verification: (1) an identity document such as an Indonesian national ID card (KTP), passport, or driver's license, and (2) proof of residence, such as a recent utility bill, bank statement, or government letter, dated within the past three months. Both documents must clearly show your name, address, and date of issue. Photos must be in colour, well-lit, and readable. If your name or address has changed, provide a certified change-of-name or change-of-address document. Our verification team reviews submissions during business hours; most accounts are verified within one business day. If we need clarification, we contact you via email or your registered mobile number.

Our support team operates during standard business hours Monday through Friday. We aim to respond to most account-related queries within 4 business hours and payment or KYC questions within 8 business hours. During major events such as Liga 1 finals or Idul Fitri holiday season, response times may extend due to higher inquiry volume. Urgent issues such as account lockouts or suspected unauthorised access are prioritised and may receive responses within 2 hours during business hours. You can contact us via email or live chat through your account dashboard. For legal inquiries or formal complaints, we respond within 5 business days. If you need immediate technical support, check our FAQ or in-app help centre first.

Yes, we at buaya support deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet. These four Indonesian banks are available as direct transfer options on our platform. In addition, we offer e-wallet methods including mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. When you initiate a bank transfer, we provide a unique account reference number; include this in the transfer memo to ensure your deposit is credited instantly. Bank transfers typically process within one business day, though verification times may vary depending on the bank and time of day. Withdrawals to bank accounts are processed during business hours and usually complete within one business day. If your withdrawal is delayed beyond 2 business days, contact our support team with your withdrawal reference number.

We at buaya support flexible deposit amounts via all payment methods. Minimum deposit amounts vary by method: e-wallets such as online payment, e-wallet, mobile banking, and local payment typically have a minimum of our welcome offer, while online payment transfers and bank deposits (e-wallet, mobile banking, local payment, online payment) support a our welcome offer minimum. Maximum account preferences depend on your payment provider and account verification level; most verified accounts can deposit up to our welcome offer per transaction or our welcome offer per day. e-wallet and other e-wallet partners may have their own daily transaction ceilings. If you need to deposit a larger amount, contact our support team; we may be able to arrange additional verification or suggest alternative methods. Deposits are processed immediately upon confirmation from the payment provider.

If you wish to request deletion of your personal data held by buaya, submit a written request via email to our support team. Your request must include your username, registered email address, and a mobile bankingef explanation of your reason for deletion. We will acknowledge receipt within 2 business days and begin processing your request within 5 business days. Data deletion is subject to legal holds—we may retain your data if required by law, if there are outstanding account balances or pending transactions, or if a dispute is unresolved. Once your account is fully settled and no legal holds apply, we will delete your personal information within 30 days. We retain transaction records and KYC documents for a period as required by regulatory and tax obligations. For details on our data retention policy, review our privacy policy on the buaya website.

Yes, buaya offers demo mode for many of our slot games, including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Demo mode allows you to play with virtual credits at no cost, so you can learn the game rules and features before depositing real funds. To access demo mode, select any slot game from our lobby and look for a "Play Demo" or "Free Play" button. Demo credits do not convert to real money and expire after your session. Demo mode runs on the same game engine as the real-money version, so you experience identical graphics, sounds, and gameplay mechanics. Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) do not offer demo mode; these require real-money accounts. If you have questions about specific game rules or paytables, our support team can provide details during business hours.

Free bets and free spins are promotional credits that we at buaya occasionally offer to new and returning users. Free spins are credited directly to eligible slot games and allow you to spin without deducting your real-money balance; any winnings from free spins are added to your account as real money, subject to terms. Free bets function similarly for sports and esports markets—they allow you to place a market without risking your balance. Free bets and spins typically appear in your account under a "Promotions" or "Active Offers" section after you log in. Terms apply: most free credits expire within 7–30 days if unused, and winnings may be subject to playthrough requirements (e.g., you must wager the amount a certain number of times before withdrawal). Eligibility varies by promotion and account status. Check the promotions page on buaya regularly, or contact our support team during business hours to learn about current offers, especially during major events like Liga 1 season or Piala AFF tournament periods.

If you forget your password, visit the buaya login page and click "Forgot password?" Enter your email address or username, and we will send a password-reset link to your registered email. Click the link and follow the on-screen instructions to create a new password. The reset link expires after 24 hours for security. If you do not receive the reset email within a few minutes, check your spam or promotions folder. If the link has expired or you do not receive it, return to the login page and request a new one. If you cannot access the email address associated with your account, contact our support team with your username and registered mobile number. We will verify your identity and help you regain access. Account recovery may take 1–2 business days depending on the complexity of your situation. We do not process password resets outside business hours, though you can submit a request any time via our help centre.

Protecting your buaya account is your responsibility. Use a strong, unique password—at least 8 characters with a mix of letters, numbers, and symbols—and do not share it with anyone. Change your password regularly, especially if you suspect it has been compromised. Enable two-factor authentication (2FA) if available on your account; this adds an extra layer of security by requiring a code from your phone during login. Do not use public WiFi when accessing your account; use a secure, private internet connection whenever possible. Log out after each session, particularly on shared devices. If you notice unusual account activity—unexpected withdrawals, login attempts from unfamiliar locations, or games you do not recognise—contact our support team immediately. We can review your session history, flag suspicious activity, and help you secure your account. Do not click links in unsolicited emails claiming to be from buaya; verify requests by logging into your account directly or contacting our team.