buaya Platform Privacy Notice

This page describes what we collect when you use buaya and how we keep that data protected. When you open an account, deposit funds, or participate in our slot tournaments and live-dealer tables, we collect personal information necessary to verify your identity, process payments, and deliver our service. We do not sell your data to third parties, and we do not share it beyond what is required for payment processing, fraud prevention, and legal compliance.

Our data handling practices reflect our commitment to protecting your privacy while operating within the jurisdictions where we are lawfully permitted to serve. We work with trusted payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) who handle payment details according to their own privacy policies. Our servers may sit outside your jurisdiction, but we apply consistent encryption and security standards to all user data on buaya.

If you have questions about how we handle your information, contact our support team during business hours. You may also request access to your data, correction of inaccurate information, or deletion of your account by reaching out through your account dashboard.

What Data We Collect on buaya

Account Registration and Identity Verification

When you open an account on buaya, we collect your full name, email address, phone number, and date of birth. We use this information to verify your identity and create your login credentials. Before your first withdrawal, we require identity verification: you upload a photo of your ID (front and back) and proof of residence (utility bill or bank statement dated within the past three months). Our team reviews these documents during business hours to confirm your identity and address.

We store your documents securely and do not share them with third parties unless required by law. Once verified, your account unlocks withdrawal access and tournament entry. We retain your verification records for compliance and fraud prevention. If you delete your account, we retain your verification data for the legally required retention period to meet anti-money-laundering standards.

Payment and Transaction Data

When you deposit funds on buaya, we collect your chosen payment method details (your e-wallet or bank account reference) and the transaction amount. We do not store full payment card numbers on our servers; instead, we tokenize payment data and pass it to our payment partners. DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet handle the actual payment processing and fraud detection according to their own security standards.

We record your deposit and withdrawal history on buaya for account reconciliation, dispute resolution, and regulatory reporting. This data includes the amount, payment method, timestamp, and status (completed, pending, failed). If a withdrawal fails, we investigate the reason and contact you to resolve the issue.

Gameplay and Tournament Activity

When you play our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) or join tournaments, we record your session metrics—spins played, bets placed, results, leaderboard rank, and payout status. This data helps us operate fair leaderboards, prevent fraud, and resolve disputes. We also record your activity on our live-dealer tables and sportsbook section (tournament standings viewed, match information accessed).

We use this gameplay data to improve our services, detect cheating or system abuse, and calculate payouts. We do not sell this data to third parties. We may use aggregated, anonymised gameplay statistics (e.g., "thousands of players compete in daily Aviator tournaments") for internal analysis and marketing purposes.

Communication and Support

When you contact our support team via email, live chat, or phone, we record your inquiry, our response, and any account details you share with us. We use this information to resolve your issue, improve our support process, and prevent fraud. We retain support records for a reasonable period to address follow-up questions. We may use anonymised support data (e.g., "most common password reset requests occur during business hours") to optimise our operations.

How We Use and Protect Your Data

Our Data Use Practices on buaya

We use your data solely for the purposes described in this policy: account management, payment processing, fraud prevention, legal compliance, and service improvement. We do not sell your personal information to marketing companies, data brokers, or advertisers. We do not share your data with unrelated third parties.

We may share your data with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to the extent necessary to process your deposits and withdrawals. These partners handle your payment data according to their own privacy policies. We may also share data with law enforcement, regulatory authorities, or legal counsel if required by law.

Your Rights and Data Requests on buaya

You have the right to access your personal data on buaya, request correction of inaccurate information, and request deletion of your account. To exercise these rights, contact our support team via email or live chat. We respond to data requests within 30 days where legally required. If you request account deletion, we remove your active profile but retain verification records for the legally mandated retention period to comply with anti-money-laundering standards.

Cookies and Tracking

When you visit buaya, we use cookies and similar tracking technologies to authenticate your login, remember your preferences, and analyse how you use our platform. These cookies help us detect fraud, improve user experience, and ensure gameplay fairness. Most cookies expire when you log out, but some persist to remember your device for faster login on future visits.

You can disable cookies in your browser settings, but this may affect your ability to use buaya fully. We do not track your activity across unrelated websites. We use analytics only to understand how users interact with our platform—we do not profile you for targeted advertising.

Contact Us and Data Subject Rights

If you have concerns about how we handle your data, contact our support team via email or live chat through your account dashboard. Our support team is available Monday through Friday during standard business hours. We respond to privacy inquiries within 5 business days. If you are located in a jurisdiction with specific data protection regulations, we honour applicable rights including access, correction, and erasure where legally permitted.

We update this privacy notice periodically to reflect changes in our data practices or legal requirements. We notify you of material changes via email or through your account dashboard. Your continued use of buaya after such changes constitutes your acceptance of the updated privacy notice. If you do not agree with our data practices, you should not use our platform.